How do I contact customer support?
Fill out the form here and a human will respond ASAP, but within 24 hours. We are UK based and don’t work well without sleep, so replies will generally be within hours, but from 00:00 GMT to 07:00 GMT may take a little longer. You can use this form for anything from general questions to specific problems. Try to be as specific as possble with nature of the problem and include a way of identifying you in the database – Email, name and username are best. You may also be able to answer some questions for yourself by reading down the FAQs, but don’t feel inhibited in contacting us anyway, your feedback and input is always appreciated. Oh and if you are aren’t a member at all and would like to ask a question before joining, feel free to do that as well.
Your questions and information are all treated in strictest confidence.
Can I share my password with my mates/the whole world?
Take a wild guess! No, of course you can’t! Membership is individual and non-transferable. This is a big site, apart from any other issue the sheer cost of allowing multiple users on the same account rules it out. If you like the site, recomend it by all means, but share your password and sophisticated tracking software WILL pick it up and suspend your username and password. Accessing the site from multiple machines of your own is fine and won’t trip the security.
Can I use Tor, proxies or VPNs?
No, in general not. If they work for you then fine but if they don’t then you need to cancel. None of them are required parts of the internet, they are choices you are making and they make our life harder. Tor, proxies and VPNs all make you appear to our systems exactly like a hacked account logging in from multiple IP’s all over the world. We simply have no way of telling if you are a legit surfer or about to burn $2000 of bandwidth in a morning. But that’s not all. If you are using one of these things then you are surfing from somewhere you shouldn’t be. Probably work. You need to stop because sooner or later you will get caught and you will get sacked, so we want no part of it. If you’ve never heard of these things then you aren’t using one. None are installed or default in an home computer and all require a level of geekery to install.
I haven’t shared my password with anyone but my password has been suspended or just won’t work, what do I do now?
Contact us! There are a few possible simple explantions. Your 60 day membership has just expired (Keep that transaction receipt email as reference, please!) Your credit card has been declined at rebill – most likely you have been issed a new card and the old one has been cancelled. I’ll be adding a page that will allow you to update you info here. You chose a really dumb username and password or used the same one you’ve used on every site you’ve ever joined since ’96 and the hackers have now guessed it. Things like leeds:united , ferrari:modena just make it easy. Hackers also have access to lists of previously used usernames and passwords which they hurl at sites in vast numbers till one works. – I have no idea how they get the lists in the first place, but they do! Your mate, who said he wouldn’t share it, posted it on a password site and now 300 people have tried to login on the same account. To be honest, password hacking/sharing is very rare, it’s just very annoying when it happens (all the freeloaders rush and slow the site right down, then I get emails from members complaining that the site is slow!) so don’t be afraid to email me if something goes wrong!
Do you ever buy pictures from other photographers
We are very interested in buying content from good photographers. Please contact simon via the contact form and be prepared to show us some samples.