Before you try password recovery, try one more thing. Very occasionally, you will be prompted more than once to enter your username and password. If it doesn’t work on the third attempt, try password recovery, and if after that you still can’t gain access, contact us here.

Because of the server move we have had a number of problems with password recovery which are still ongoing. If the password you receive from this form doesn’t work can you email us immediately at support@simonscans.com – where we are standing by to manually reset your username and password.